Health Care Delivery

Beacon to Measure a Different Level of Outcomes

Greetings from the Sunshine State!

However, it’s more than sunshine that is making Florida a place of interest in Beacon Health Options’ (Beacon) ongoing story. In the first week of July, Beacon launched an outcomes pilot in Florida whose aim is to measure a different level of outcomes – outcomes that matter and truly reflect whether we are improving the lives of some of the most complex and vulnerable members in the state.

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New Advocacy Program Drives Customer Satisfaction

It’s not new news that health care, rightly or wrongly deserved, has a reputation for being complicated and challenging to navigate.

It sometimes leaves consumers of health care services with a lingering sense of discontent. For those of us in the industry, whether on the payer or provider side, know that often this reputation is not deserved. However, as the saying goes, perception is more important than reality.

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Breaking Ground through Provider Partnerships

We hear a lot about the value of relationships in our personal lives.

They help people to live longer, deal with stress better, and experience better well-being. The same can be said for health care, where relationships take the form of partnerships. For Beacon Health Options (Beacon), this is especially true in Colorado where, for 22 years, Beacon and its partners have measurably improved the lives of the people they serve.

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Breaking the ER Recidivist Cycle: Support and Community Engagement

Why do some people visit the emergency room more than others? Further, what can clinicians, specifically, and the community, generally, do about it?

These are questions a Beacon Health Options (Beacon) pilot program at its Connecticut Behavioral Health Partnership wants to answer. Through my work as an intensive care manager (ICM) in the Hartford area, I can suggest some solutions.

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Applied Behavioral Analysis: More With Less for Autism Treatment

With April as National Autism Awareness Month, it’s a good time to recalibrate where we are when it comes to the diagnosis and treatment of Autism Spectrum Disorder (ASD).

While there is much to celebrate, there is also a reminder for continued vigilance: children receiving Applied Behavior Analysis (ABA) services achieve better outcomes with fewer hours of intervention, but its use is still well below the ASD prevalence rate.

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A New Road Taken: The Intersection of Health Care and Technology

Beacon Health Options’ new Oakland, CA office sits literally and figuratively at the intersection of health care and technology.

To one side of our building stands Kaiser’s corporate headquarters. To the other side stand towers occupied by San Francisco’s spreading tech boom, including Uber’s new office. It’s a fitting metaphor for where Beacon stands as well – at a point of transition to a world where technology is an essential enabler of services.

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Time to Encourage Consumerism in Health Care

We don’t have to be experts to provide feedback.

I was doing some Google searching on the best way to find a doctor, trying to put myself in the shoes of a member who might be looking for services, and one of the articles that popped up struck such a chord that I had to put pen to paper.

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What Is the Value of Corporate Values?

Many corporations have corporate values. Most corporations list their corporate values on their websites. Great corporations are those that manage to back up their words with actions. MEANINGFUL actions. David Beigie, Vice President of Public Affairs for State Farm, writes about this issue in a recent blog post. In this very brief post, Mr. Beigie challenges the reader to think about corporate values differently. Employees need more than a PowerPoint and a post-test to successfully operationalize corporate values. We need connection with one another and with those we serve to validate whether we are doing what we say we do. During my first few weeks as a part-time employee, I was struck by how often I observed each of the…

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Thinking Out of the Mailbox: A New Model for Health Care Delivery?

  When it comes to solving health care delivery problems, who would think of the postal service as a potential source of solutions? Yet, a pilot program in Jersey, an island between France and England, has shown that this entrenched institution offered a creative way to provide care to a group of people who are among the most difficult to reach – the frail elderly. Although the pilot didn’t seek to provide a substitute for health and social care professionals, this group did exhibit some territorial defensiveness, with little active participation by incumbent providers. From 2010 to 2040, the number of islanders over 65 in Jersey is predicted to double. However, Jersey’s health system suffers from outdated models of health…

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